Rep. Calvert Introduces the Stuck on Hold Act

Today, Congressman Ken Calvert (CA-41) re-introduced the Stuck on Hold Act, H.R. 5992, legislation designed to add convenience and transparency to Americans who call the Veterans Administration (VA) for assistance. The bill would require the VA to implement a new and improved customer service telephone system that informs callers of their estimated wait times and, if the wait is estimated to be longer than 10 minutes, gives the caller the option of receiving an automated call back when it is their turn in line.

“Our veterans answered the call for our country, so it’s only right to make sure the VA answers the call when our veterans are looking for help,” said Rep. Calvert. “The Stuck on Hold Act is commonsense legislation that will ensure our veterans aren’t stuck waiting endlessly on hold, hoping someone answers when they need assistance with the benefits they have earned. I appreciate Senator John Kennedy (R-LA) and Senator Mark Kelly (D-AZ) introducing companion legislation in the Senate and working with me on this important bill for our veterans.”

Last year, the House Committee on Veterans' Affairs Subcommittee on Economic Opportunity held a legislative hearing on the Stuck On Hold Act. At the hearing, a number of veteran service organizations voiced their support for the bill, including Veterans of Foreign Wars (VFW) and Disabled American Veterans (DAV). The bill passed the House in September 2024 by a unanimous vote. 

 

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